At US Glass Repair, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website or requesting our residential and commercial glass repair services across Washington, D.C., Maryland, and Virginia.
Information We Collect
When you interact with our website, request a quote, or schedule services, we may collect the following types of information:
Contact Information: Name, email address, phone number, and physical address provided through forms or service requests.
Service Details: Information about the type of glass repair, replacement, or installation services you need, including any photos or notes you submit.
Payment Information: If applicable, billing details necessary to complete transactions.
Log Data: Technical details such as IP address, browser type, device type, and pages visited. This may include data collected automatically through cookies and similar technologies.
Communication History: Records of your interactions with our team, including emails, text messages, or phone calls related to services.
How We Use Your Information
We use the data we collect for the following purposes:
Service Fulfillment: To prepare accurate quotes, schedule appointments, and complete your requested glass repair or installation.
Customer Support: To respond quickly to your questions, feedback, or issues.
Service Updates: To notify you of job status, appointment reminders, or important updates.
Promotions & Offers: With your consent, we may send you occasional special offers, seasonal discounts, or service announcements.
Website Improvement: To analyze traffic, identify areas for better performance, and improve your overall browsing experience.
Legal Compliance & Protection: To comply with local, state, or federal regulations and protect the rights and safety of our customers and business.
Sharing Your Information
We respect your privacy and never sell or rent your data. However, we may share information in limited circumstances:
Service Providers: Trusted third-party partners that help us process payments, host our website, or deliver communication. They are bound by confidentiality agreements.
Legal Authorities: When required by law, subpoena, or court order.
Business Protection: To prevent fraud, protect against liability, or ensure safety of property and personnel.
Data Security
We take industry-standard steps to secure your information, including encrypted communication, limited data access, and secure hosting. While no system can guarantee 100% security, we continuously update our practices to minimize risks of unauthorized access or misuse.
Your Rights & Choices
You have the right to:
Request access to the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your data where legally allowed.
Opt-out of promotional emails or marketing communications at any time.
To exercise these rights, contact us using the details below.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
US Glass Repair
1701 N Kent St, Arlington, VA 22209
Phone: +1 (571) 570-5302
Email: repair@usglassrepairs.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with a new “Last Modified” date. We encourage you to review this page regularly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to improve your browsing experience. Cookies allow us to remember your preferences, provide faster navigation, and analyze how visitors interact with our content. These technologies also help us understand which of our services are most relevant to you. You can adjust your browser settings to block or delete cookies, but this may limit some functionality of the website.
Third-Party Services
To deliver the best possible experience, we may integrate third-party services such as payment processors, scheduling platforms, analytics providers, or communication tools. These partners only receive the minimum necessary information required to perform their services on our behalf and are not permitted to use your information for unrelated purposes.
Children’s Privacy
Our services are intended for use by adults and businesses. We do not knowingly collect personal data from children under the age of 13. If you believe that a child has submitted personal information to us, please contact us immediately so we can take steps to delete the data.
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once information is no longer required, it will be securely deleted or anonymized.
International Users
Our website and services are intended primarily for customers in the United States. If you are accessing our site from outside the U.S., please note that your information may be transferred, stored, and processed in the U.S., where data protection laws may differ from those in your country. By using our services, you consent to this transfer.
Your Rights Under Applicable Law
Depending on your location, you may have additional rights regarding your personal data. These may include the right to:
Request a copy of the personal data we hold about you.
Restrict or object to certain processing activities.
Request that we transfer your data to another service provider (data portability).
We will respond to all valid requests in accordance with applicable privacy regulations.
External Resources
For more information on data protection, you may visit the Federal Trade Commission’s Privacy & Security page.